terms and conditions

1.1 MINORS

Although our products and services are not age specific, we do not market our services or products to minors. If you are below the age of 18, you should only use our products and services with the permission and/or active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information.

1.2 THE PLAN(S)

All the meals and trainings contained within all the company’s online meal plans and training programs are pre-set and therefore new recipes and trainings will never be created upon request either in advance of receiving any cycle (month) or during.

The set meals and training programs will be tailored in line with the company’s own unique methods – these methods are confidential to the business and will never be disclosed.

When an allergy or intolerance is present, the plan you receive will either be amended and/or a covering email provided, detailing how you can manage things which could either be by removing specific ingredients or replacing them with others. We can only deal with certain allergies all of which are detailed on the questionnaire you complete in order to receive your plan.

It is important that you fully understand that the advice given from BodyConstructor.co.uk regarding allergies is followed at your own risk and responsibility. Although the company will recommend the use of products in line with your allergies or intolerances you must ensure that both you and your GP or physician is comfortable with all the ingredients.

Please note, there are certain dietary restrictions which, at present, cannot be accommodated by the plan. These are as follows:

– Vegetarians or Pescatarians with an allergy to soy
– Vegetarians or Pescatarians with an allergy to egg
– Vegetarians or Pescatarians with an allergy to dairy or lactose
– Vegetarians or Pescatarians with an allergy to mushroom

Our approach to calculating what we believe is optimum for each client is unique and by signing up to the company’s online plans you are trusting this approach and whilst feedback is appreciated – disagreeing with our methods on the basis of other professionals points of view will not result in any aspect of the plans being re-designed or warrant a refund.

The training contained within the plan is also pre-set. You will receive details on the exact structure to follow meaning the duration, rep range and amount of sets. This also includes guidance or correct lifting techniques. Due to strength being such an individual consideration, weight on the resistance training section will never be specified and this is something you will have to discover through carrying out the exercises. The best results will come by following this and only this. Training is only permitted once a day and no more. If you wish to carry out your own training in place of ours you must specify this on the questionnaire by selecting the appropriate tick box. In this event the training contained within the plan will still be the same, however you will not be following it. This will also be taken into account when tailoring the calories and macronutrients of the recipes.

Please ensure you complete your age, height and weight on the questionnaire. We need both the completed questionnaire. A clear body shot photos are preferable before a plan is booked in and created but not necessary. The pictures will need to be taken in swimwear or equivalent so that body composition can be assessed. Once your chosen plan begins you will be in complete control of the results. In order to achieve with this program you need to stick to it 100%, this includes, portions, meal timings, training, alcohol consumption and with eating out. It is not the responsibility of the company to chase you for any information.

1.3 OPENING HOURS

Our support staff will be available to answer any of your questions or queries from:
Monday through to Friday – 09.00 to 17.00 GMT
Saturday and Sunday – closed
UK Bank Holidays – closed
Christmas and New Year – closed

1.4 PAYMENT

BodyConstructor.co.uk accepts one off payments only- we do not accept card payments over the phone.

We also allow the full upfront payment to be made as a gift card for someone else to use. Full payment will be taken when you purchase the gift card, not when the person receiving the gift claims their plan. If you purchase this gift card it will be sent to you via e-mail with a code attached that will allow the person receiving it to sign up with no additional charges. Gift cards do not have an expiry date.

Services are prepared after completing two individual interviews (questionnaires) and full upfront payment. After submitting the questionnaires the company will prepare and send the purchased product via email within 7 working days.

If a payment is cancelled, cannot be taken due to insufficient funds, or has been refused by Worldpay a reminder email will be sent to you requesting the outstanding payment. This can be paid from your original payment method, directly into our Company account or by credit card. If paying by credit card an additional charge of £2.00 ($3.00) will be incurred. If the funds have not been received within 5 days of the due date, a £15 ($21.00) admin fee will be charged in addition to the arrears. At this stage plan production will go on hold until the balance is paid. In the event that we have not heard from you and payment isn’t successfully received within 5 working days, a further email will be sent advising you that if outstanding funds are not received we reserve the right to pass your details over to chosen debt collection agency to enable us to recover the costs. This email will represent the final demand for payment and will be in line with the statutory 30 days period in accordance with the UK Late Payment of Commercial Debts (Interest) Act 1998. Additional charges will apply in this instance. Refunds will only be applied in the event of proven injury (official medical document) or exceptional circumstances agreed by BodyConstructor.co.uk.

1.5 LIABILITY / RISK

The 90 days BC Meal Plan and The BC Training Program are almost always suitable for all. However, if you either suffer from, or are currently receiving treatment as detailed below, we are unable to take you on as a client due to health and safety limitations.

– Cancer
– HIV/AIDS
– Pregnancy
– Gastric Band
– Heart Disease or suffered from Heart Attack
– Lung Disease
– Liver Disease
– Kidney Disease
– Organ Disease (other)
– Anorexia
– Bulimia

However, with regards to some conditions, we can take you on as a client once you are in full remission and have the all clear from your doctor.

Of course should your circumstances change or you wish to discuss the issues in more detail please get in touch with us at info@bodyconstructor.co.uk and we will be happy to help.

When following the company plan you are doing so responsibly with your own guidance and take full responsibility for the effects on your body which you may experience along the way.

As with any exercise program you assume certain risks to your health and safety. Any form of exercise program can cause injuries, and any of the plans from BodyConstructor.co.uk is no exception.

It is possible that you may become injured doing the exercises in your program, especially if they are done with poor form and technique. If you choose to participate in these risks, you do so of your own free will and accord, knowingly and voluntarily assuming all risks associated with such exercise activities. These risks also exist for those who are currently in good health right now.

Our company does not act as medical doctors. You MUST consult your doctor before beginning ANY of our plans or exercise programs, no exceptions. You MUST consult your doctor/physical therapist immediately in the event or illness or injury and follow their direct advice which could mean stopping the plan altogether. You are using the chosen plan at your own risk and BodyConstructor.co.uk is not responsible for any injuries or health problems you may experience or even death as a result of using The 90 days BC Meal Plan and The BC Training Program.

1.6 DATA PROTECTION ACT 1998

BodyConstructor.co.uk may use your personal information to provide products and associated services you request to administer your account and to contact you for feedback on your use of such products and services. If you provide your email address when you register with us or buy from us, we will not send unsolicited marketing material to you. All information supplied will be held by BodyConstructor.co.uk and will remain secure and confidential. Your details will only be used for research purposes and will not be passed on to any third parties or used for marketing purposes in accordance with the Data Protection Act 1998.The data will only be disclosed to employees of the company to enable them to produce your plans. The data will be kept securely for as long as you are our client.

1.7 REFUNDS

Since BodyConstructor.co.uk is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent.

As a customer you are responsible for understanding this when purchasing any product from our site and in the unlikely event of the trainings and meals not being to your liking or falling in line with personal circumstances, be that lifestyle or financial, this would not warrant a refund.

However, we realise that exceptional circumstances can take place with regards to both the character of the product we supply and your personal life.

Therefore, we may honour requests for a refund for the following reasons:

– Product not-as-described and as detailed above in our terms and conditions: such issues should be reported within 3 days from the date the product is received. Clear evidence must be provided proving that the purchased product is not as it is described either on the website and or in our terms and conditions. Complaints which are based merely on the customer’s false expectations or wishes are not honoured.
– In the event of serious debilitating illness or injury. Confirmation of this in the form of a doctor’s note or medical certificate will need to be provided before consideration.

1.8 COMPLAINTS

If you have a serious complaint our customer care team are on hand to support and resolve, please direct your correspondence to support@bodyconstructor.co.uk

1.9 CONTENT OWNERSHIP

All content on our website is owned by us or our content suppliers. On behalf of ourselves and our content suppliers, we claim all property rights, including intellectual property rights, for this content and you are not allowed to infringe upon those rights. We will prosecute to the fullest extent of the law anyone who attempts to steal our property.
You agree not to copy content from our website without our permission. Any requests to use our content should be submitted to us by e-mail at info@bodyconstructor.co.uk

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